What exactly are policies, norms, and procedures? and its connection

Policy, norm, and procedure are three ideas that are closely connected but have unique meanings and functions.

A policy is a set of principles or regulations that guide an individual's or organization's behavior or decision-making. Policies are often formed by authoritative people with specific purposes in mind. For example, you may have a policy against discrimination or one on how to handle consumer complaints.

A norm will be a social expectation or regulation that guides behavior within a group. Norms might be official or informal but are usually enforced by peer pressure or social consequences. Many cultures, for example, frown on interrupting others when they are speaking.

A procedure is a step-by-step guide for carrying out a given task. Procedures are commonly used to guarantee that tasks are executed in a consistent and efficient manner taking into account the objectives. For example, you may have a procedure for processing customer orders or a procedure for handling employee concerns.

The following table summarizes the key differences between policy, norm, and procedure:

Relationship between policy, norm, and procedure

Policy, norm, and procedure are all inextricably linked. Policies are helpful for formalizing and enforcing norms. For example, a corporation may adopt a policy prohibiting discrimination since it is socially acceptable to treat everyone with dignity. Procedures can be used to put policies and standards into action. For example, a corporation may have a procedure in place to handle consumer complaints in a timely and equitable manner.

Example

Here's an example of how policy, norm, and procedure could be employed in the workplace together:

1. Employees must treat one another with respect.

2. Interrupting others in the workplace is considered impolite.

3. Procedure: If an employee believes they have been discriminated against, they should file a grievance with the employer.

The policy establishes the expectation that all employees must respect one another. This regulation is enforced by the rule against interrupting others. If employees believe they have been discriminated against, the grievance procedure gives a step-by-step guide for them to follow.

Organizations may establish a more effective system for managing behaviour and attaining goals by recognising the distinction between policy, norm, and procedure.

Maria Alejandra Tuozzo

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